![]() ![]() People working in our civil engineering supply chain should also carry their own company’s identification passes and should have ‘ Working on behalf of Openreach’ boards in place at work sites when signing and guarding is required. If they don’t have a badge, don’t let them in. Everyone we send carries a photo identity badge, which they should show you straight away – if they don’t, make sure you ask to see it. So don't worry if it doesn’t say “Openreach” on the side of the van. Our engineers use lots of different types of vans, and sometimes other companies work on our behalf. If you’re worried at all, you can also check with your phone or broadband provider to make sure they’ve asked for an Openreach engineer to visit. If one of our engineers needs to visit you for any reason they’ll call or text to check you’ll be in, get some details about your address (like where to park), and tell you roughly when they’ll get to you. How to recognise a genuine Openreach engineer ![]() Locating our existing network & equipment ![]()
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